I have used this model for some time now, time to reveal it to the critical eyes of fellow practitioners. It is a model that tries to explain “what is user experience?”
PDF Version
The Model should be explained from the inside. It starts in the middle.
- Value is what we want to accomplish
- For customers and providers, positive user experience is a win-win situation
- We want to accomplish value through positive user experience
- The user experience is a series of phases, we have to focus on positivity in findability, accessibility, desirability, usability, credibility and usefulness
- Numerous factors contribute to the phases of user experience, the model shows 30 factors carefully placed
- To achieve this we work backwards, starting and ending with search engine strategy, and going through and making a choice about each of the factors
I feel the model still is a work in progress. Comments on how it can be improved, is it completely wrong (?), is it useful is welcome. Let the discussion begin.
6 comments:
Very nice proposal... the cycle approach is quite interesting even if i think the value is more the intersection of all rather than a cycle.
Waow... Great diagram. Thank you for this contribution.
This will be on the wall of my office within 2 minutes!
This model is both visually attractive and the content seems intuitively correct.
I'm already using your model in our course: Multimedia and design (see: http://beta.hifm.no/~mm2006/findability.html).
Keep up the good work.
Great! Very useful to explain to my client and partners the complexity and the palette of concepts behind a website. Sharing this knowledge is essential in a modern approch of our business to cultivate our client. Don't forget internet is 90% cultural.
Pierre - WebDesigner - Geneva
Hi thanks for taking the time to put the diagram up.
This diagram contrasts nicely with the modified honeycomb diagram (your first post). That diagram had the six elements in the following order:
Findable>accessible>desirable> credible>useful
Whereas this diagram has them in the (approximate as we can't be 100% on the starting point!)order:
Findable>useful>credible>usable> desirable>accessible
This I think, reflects the conflict that many have in their mind when they consider UX development: whether to think about it as a production process or a thing the user experiences.
What's also interesting is that according to these two models, aside from Findability, the two processes are the reverse of each other.
Thus if we follow this diagram as a linear process, in building a user experience, you consider FIRST the element that the user leaves with (was that a useful experience?), and consider the first issue (this site/tool (is/is not) accessible and presents (no/a) barrier to use) LAST...sort of. Sort of reverse engineering the experience.
This makes a certain degree of sense to me. From prior experience in video production, a useful rule was to think what would you like the viewer to do, think or feel having seen the programme. in essence, UX is much the same, since the bit the user is going to experience the longest is the time AFTER they've used your site/tool, so think about that first!
When I need to perform a rapid evaluation of user experience (product experience) I use a methodology I have (over time) devised that I call Quick-UX...
Check it out...
http://tpgblog.com/2008/03/24/quick-ux-quick-heuristics-for-user-experience/
And let me know what you think. What approaches work for you when you are light on time?
Enjoy!
Jeremy Horn
The Product Guy
http://tpgblog.com
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